Part-Time Member Experience Specialist

Capitalymca; Trenton (NJ); On-site; USD 19,000 - 28,000; Part time

Job summary

Capital Area YMCA is seeking a part-time Membership Services Representative in Trenton, NJ. The role supports member services, answers member needs, and promotes memberships and programs at our Y location.

You will contribute to a welcoming atmosphere, handle inquiries, and help guests connect with Y programs. The schedule includes in-person service with occasional Saturdays as needed; CPR/First Aid training is required within 30 days of hire.

Qualifications

• HS diploma or equivalent required.
• 18 years of age with previous customer service, sales or related experience.
• CPR/AED and First Aid certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people.
• Computer literate.
• Preferably bi-lingual.
• Knowledge of Core platform is a plus.

Responsibilities

• Responds to the individual needs of members and guests.
• Provides excellent service to members and program participants, contributing to member retention.
• Sells memberships through interviews and tours of the facility.
• Develops and maintains positive relationships with volunteers and members.
• Welcomes, connects, and supports members to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of issues.

Skills

Customer service

Sales experience

Interpersonal skills

Bi-lingual

Education

HS diploma or equivalent

Job description

Capital Area YMCA is seeking a part-time Membership Services Representative in Trenton, NJ. The role supports member services, answers member needs, and promotes memberships and programs at our Y location.

You will contribute to a welcoming atmosphere, handle inquiries, and help guests connect with Y programs. The schedule includes in-person service with occasional Saturdays as needed; CPR/First Aid training is required within 30 days of hire.