Membership Coordinator

West Morris Area YMCA; Randolph Township (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Company paid health insurance

Company paid life insurance

Long-term disability

Short-term disability

Retirement plans (YUSA)

Paid time off and holidays

Family Membership

Discount on YMCA programs

Job summary

West Morris Area YMCA is seeking a Coordinator to support membership sales, retention, and staff development at the Welcome Center. You will lead weekend operations, train staff, and ensure data integrity while building member relationships.

The role requires 2+ years in membership or customer service, strong communication, and bilingual English/Spanish skills. Evening and weekend availability is expected, with opportunities to participate in the Annual Campaign and YMCA events.

Qualifications

• Minimum 2 years of related experience in membership or customer service, sales or marketing.
• Bilingual English/Spanish highly preferred.
• Experience in staff supervision and leadership.
• Ability to maintain confidentiality of materials.
• Excellent written and oral communication skills.

Responsibilities

• Maintain a friendly environment prioritizing member service.
• Coordinate, support and oversee operations of the Welcome Center.
• Act as on-site supervisor on weekends.
• Assist with hiring, motivating, training, and scheduling of Welcome Center staff.
• Ensure staff comply with data input standards and maintain database integrity.
• Prepare and maintain accurate membership files and weekly reports.
• Communicate effectively with staff and members to share accurate information.
• Support registrations and membership/program updates.
• Provide shift coverage for YMCA emergencies and Welcome Center needs.
• Engage in the Annual Campaign and professional development activities.
• Contribute to the organization’s strategic plan and YMCA events.

Skills

Membership service

Sales/marketing

Supervision/leadership

Confidentiality

Written & verbal communication

Interpersonal skills

Time management

Computer proficiency

Bilingual EN/ES

Job description

HOURS: Tuesdays through Fridays: 11:00 am to 7:00 pm AND Saturdays: 8:00 am to 4:00 pmThis position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the general direction of the Membership Director, the Coordinator assists with the leadership and training of the Welcome Center staff. Major areas of responsibility and accountability include, but are not limited to, membership sales and retention, and staff training.ESSENTIAL FUNCTIONS:Maintain a friendly environment prioritizing member service.Coordinate, support and oversees operations of the Welcome Center.Acts as on-site supervisor on weekends.Assist with the administration of Welcome Center staff including hiring, motivating, training, and scheduling.Ensure that staff understands and complies with all personnel and other policies.Ensure staff complies with data input standards to maintain database integrity.Prepare and maintain accurate membership files, track membership information, and submit reports weekly or as needed.Communicate effectively with staff, various departments and members to ensure accurate information is available in order to build and maintain relationships.Assist with management of accurate registrations, updating of membership and program registrations.Available to support YMCA emergencies and Welcome Center needs (shift coverage) as needed.Participate in and support the Annual Campaign.Participate in workshops, trainings and seminars that enhance professional growth.Carry out aspects of the current strategic plan applicable to position.Participate in required YMCA activities and events.Participate on staff committees as requested or necessary.As a member of the professional staff, share responsibility for the performance and the perpetuation of a positive image for the West Morris Area YMCA.Articulate and model YMCA’s four core values of Caring, Honesty, Respect and Responsibility.Perform other job-related duties as assigned.LEADERSHIP COMPETENCIES:• Mission Advancement• Collaboration• Operational Effectiveness• Personal GrowthQUALIFICATIONS:• Minimum of 2 years of related experience in membership/customer service, sales and/or marketing.• Bilingual (English/Spanish) highly preferred.• Experience in staff supervision and leadership.• Ability to maintain confidential materials.• Excellent written and oral communication skills.• Superior interpersonal skills.• Strong time management and organizational skills.• Computer proficiency.• Ability to build relationships with community leaders to develop membership growth.• Ability to consistently maintain professionalism and confidentiality.• Must be available evenings and weekends.WORK ENVIRONMENT & PHYSICAL DEMANDS:• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment.• The employee must occasionally lift and/or move up to 10 pounds.• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.• The noise level in the work environment is usually moderate.BENEFITS:• Company paid health insurance – medical, dental, vision - subject to employeeContribution (after 60 days of employment)• Company paid life insurance, long-term disability, short-term disability (after 60 days of employment)• Company participates in the Retirement Plans provided by YUSA including pension and deferred compensation• Paid time off and holidays• Family Membership (within the Family Membership parameters)• Discount on selected West Morris Area YMCA programs (after 90 days of employment)