Membership Coordinator

YMCA; Randolph Township (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Retirement plans

Paid time off

Holidays

Family Membership discount

Job summary

The YMCA in Randolph Township, NJ is seeking a Coordinator to support the Welcome Center and lead membership sales and retention initiatives under the direction of the Membership Director.

The role emphasizes staff training, building relationships with community leaders, and delivering excellent service while maintaining confidentiality and professionalism; evening and weekend availability is required.

Qualifications

• Minimum of 2 years of related experience in membership/customer service, sales and/or marketing.
• Bilingual (English/Spanish) highly preferred.
• Experience in staff supervision and leadership.
• Ability to maintain confidential materials.
• Excellent written and oral communication skills.
• Superior interpersonal skills.
• Strong time management and organizational skills.
• Computer proficiency.
• Ability to build relationships with community leaders to develop membership growth.
• Ability to consistently maintain professionalism and confidentiality.
• Must be available evenings and weekends.

Responsibilities

• Membership sales and retention responsibilities.
• Assist with leadership and training of Welcome Center staff.
• Collaborate with community leaders to drive membership growth.
• Maintain confidentiality and provide excellent member service.

Skills

Membership sales

Customer service

Staff supervision

Communication

Interpersonal skills

Time management

Computer proficiency

Community relationship building

Professionalism

Confidentiality

Job description

HOURS:

Tuesdays through Fridays: 11:00 am to 7:00 pm AND Saturdays: 8:00 am to 4:00 pm (40 HOURS)

POSITION SUMMARY:

This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the general direction of the Membership Director, the Coordinator assists with the leadership and training of the Welcome Center staff. Major areas of responsibility and accountability include, but are not limited to, membership sales and retention and staff training.

BENEFITS:

• Company paid health insurance – medical, dental, vision - subject to employee Contribution (after 60 days of employment)
• Company paid life insurance, long-term disability, short-term disability (after 60 days of employment)
• Company participates in the Retirement Plans provided by YUSA including pension and deferred compensation
• Paid time off and holidays
• Family Membership (within the Family Membership parameters)
• Discount on selected West Morris Area YMCA programs (after 90 days of employment)

QUALIFICATIONS:

• Minimum of 2 years of related experience in membership/customer service, sales and/or marketing.
• Bilingual (English/Spanish) highly preferred.
• Experience in staff supervision and leadership.
• Ability to maintain confidential materials.
• Excellent written and oral communication skills.
• Superior interpersonal skills.
• Strong time management and organizational skills.
• Computer proficiency.
• Ability to build relationships with community leaders to develop membership growth.
• Ability to consistently maintain professionalism and confidentiality.
• Must be available evenings and weekends.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.