Membership Coordinator

YMCA of the USA; Randolph Township (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Retirement plans

Paid time off

Family membership

Program discounts

Job summary

The YMCA of the USA in Randolph, NJ seeks a Coordinator to support the Membership Director by leading Welcome Center staff, driving member engagement, and improving retention. This role focuses on membership sales and front-desk leadership in a community-oriented nonprofit setting.

You will train staff, develop member relations, and collaborate with community leaders to grow membership. Availability in evenings and weekends is required, with a strong emphasis on confidentiality and high

Qualifications

• Minimum of 2 years of related experience in membership/customer service, sales and/or marketing.
• Bilingual (English/Spanish) highly preferred.
• Experience in staff supervision and leadership.
• Ability to maintain confidential materials.
• Excellent written and oral communication skills.
• Superior interpersonal skills.
• Strong time management and organizational skills.
• Computer proficiency.
• Ability to build relationships with community leaders to develop membership growth.
• Ability to consistently maintain professionalism and confidentiality.
• Must be available evenings and weekends.

Responsibilities

• Support the work of the Y, focusing on membership sales and retention.
• Assist with leadership and training of the Welcome Center staff.
• Coordinate with the Membership Director and contribute to staff development.

Skills

Membership sales

Customer service

Staff supervision

Written & verbal communication

Bilingual English/Spanish (preferred)

Time management

Computer proficiency

Community relationships

Job description

HOURS: Tuesdays through Fridays: 11:00 am to 7:00 pm AND Saturdays: 8:00 am to 4:00 pm (40 HOURS)

Position Summary

This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the general direction of the Membership Director, the Coordinator assists with the leadership and training of the Welcome Center staff. Major areas of responsibility and accountability include, but are not limited to, membership sales and retention and staff training.

Benefits

• Company paid health insurance - medical, dental, vision - subject to employee
• Contribution (after 60 days of employment)
• Company paid life insurance, long-term disability, short-term disability (after 60 days of employment)
• Company participates in the Retirement Plans provided by YUSA including pension and deferred compensation
• Paid time off and holidays
• Family Membership (within the Family Membership parameters)
• Discount on selected West Morris Area YMCA programs (after 90 days of employment)

Qualifications

• Minimum of 2 years of related experience in membership/customer service, sales and/or marketing.
• Bilingual (English/Spanish) highly preferred.
• Experience in staff supervision and leadership.
• Ability to maintain confidential materials.
• Excellent written and oral communication skills.
• Superior interpersonal skills.
• Strong time management and organizational skills.
• Computer proficiency.
• Ability to build relationships with community leaders to develop membership growth.
• Ability to consistently maintain professionalism and confidentiality.
• Must be available evenings and weekends.

Work Environment & Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.