Membership Services Coordinator: VIP Events & Analytics

Resorts World Las Vegas LLC; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

Resorts World Las Vegas is seeking a Membership Services Coordinator to support the Resort Marketing Executive team with event analysis, reporting, and execution of special events. You will assist with ticket blocks, customer outreach, and collaboration across departments to ensure staffing and profitability during busy weekends.

The role requires 21+ years of age, a high school diploma or equivalent, and preferably experience in customer service within a luxury resort environment.

Qualifications

• Must be 21+ years old with a high school diploma or equivalent.
• Experience in customer service preferred.
• Bachelor’s degree in Marketing, Finance, Hospitality, Gaming or related field.

Responsibilities

• Analyze and assist in Resort Marketing event performance.
• Create reports for Resort Marketing needs (VIP arrivals, suite occupancy, manifests).
• Assist with planning/execution of special events and ticket blocks.
• Prepare financials for events (proformas, budgets, incoming credit, post-event performance).
• Coordinate with support departments to schedule staffing for event weekends.
• Ensure outside facility expenses are accounted for for profitability visibility.

Skills

Multitasking

MS Office

Outlook

PMS

Loyalty System

Interpersonal skills

Professional appearance

Shift flexibility

Education

Bachelor’s Degree in Marketing/Hospitality/Gaming

Tools

Gaming Operation System

Data analytics tools

Job description

Resorts World Las Vegas is seeking a Membership Services Coordinator to support the Resort Marketing Executive team with event analysis, reporting, and execution of special events. You will assist with ticket blocks, customer outreach, and collaboration across departments to ensure staffing and profitability during busy weekends.

The role requires 21+ years of age, a high school diploma or equivalent, and preferably experience in customer service within a luxury resort environment.