Coordinator, Membership Services

Resorts World Las Vegas LLC; Nevada (IA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Resorts World Las Vegas is seeking a Membership Services Coordinator to analyze performance, assist the Resort Marketing Executive team, and support the execution of special events, ticket blocks, and customer outreach.

The role requires strong multitasking, proficiency with MS Office and gaming/loyalty systems, a professional appearance, and flexibility to work nights, weekends, and holidays in a fast-paced luxury setting.

Qualifications

• Ability to multi-task, prioritize and manage time effectively.
• Working knowledge of Microsoft Office, Outlook, and property management or loyalty systems.
• Strong communication and professional demeanor.

Responsibilities

• Create reports for Resort Marketing needs including VIP and occupancy metrics.
• Assist with managing and executing special events and customer outreach.
• Support ticket blocks and distribution activities.
• Prepare proformas, budgets, and post-event performance analysis.
• Evaluate casino play for event participation approvals.
• Ensure outside expenses are tracked for profitability visibility.

Skills

Multi-tasking

MS Office

Interpersonal skills

Attention to detail

Shift flexibility

Professional appearance

Education

Bachelor’s Degree in Marketing, Finance, Hospitality, Gaming or related field

Tools

Property Management System

Gaming Operation/Loyalty System

Job description

Summary Statement

The primary responsibility of the Membership Services Coordinator is to analyze and assist in the performance of the Resort Marketing Executive team, marketing, and execution of special events, establish blocks and monitor pace of all ticketed events. All duties are to be performed in accordance with department and property standard operating policies and procedures.

Primary Job Duties

Includes but is not limited to: Support and assist the Manager of Membership Services in creating reports based on Resort Marketing needs that include all areas of Resorts World Las Vegas: Resort Marketing, VIP Arrival/Departure, Suite occupancy, Player Manifests, Ad hoc Marketing list pull etc. Assist with the managing and execution of all special events, and assist Resort Marketing with all customer outreach. Assist Manager of Membership Services with ticket blocks and ticket distribution. Create the financial aspects of special event including proformas, budgets, incoming credit, post event performance and customer reinvestments. Evaluate casino play for accounts to determine participation approval for special events. Ensure that all outside facility expenses are accounted for on customer accounts to ensure accurate visibility into customer profitability. Support the Director and Manager of Membership Services in identifying opportunities to maximize profitability and implement courses of action to resolve inefficiencies that affect Resort Marketing. Collaborate with support department to ensure scheduling and staffing are in place over event weekends. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Other duties as assigned.

Qualifications

Includes but is not limited to: Ability to multi-task, prioritize, and manage time effectively. Working knowledge of computer programs such as Microsoft Office, Microsoft Outlook, Property Management System, Gaming Operation/Loyalty System. Interpersonal skills to effectively communicate with all business contacts. Professional appearance and demeanor. Attention to Detail and Excellent Quality Ability to work varied shifts, including nights, weekends, and holidays.

Preferred

Experience in Customer Service Field. Clerical or Data Entry Experience. Bachelor’s Degree in Marketing, Finance, Hospitality, Gaming or related field. Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

At least 21 years of age. High School Diploma or equivalent.

Certificates, Licenses, Regulations

Proof of eligibility to work in the United States Ability to obtain the following: Nevada Gaming Registration

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Resorts World Las Vegas Safety and Responsibilities

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us.

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.