Coordinator, Membership Services

Resorts World Las Vegas LLC; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

Resorts World Las Vegas is seeking a Membership Services Coordinator to support the Resort Marketing Executive team with event analysis, reporting, and execution of special events. You will assist with ticket blocks, customer outreach, and collaboration across departments to ensure staffing and profitability during busy weekends.

The role requires 21+ years of age, a high school diploma or equivalent, and preferably experience in customer service within a luxury resort environment.

Qualifications

• Must be 21+ years old with a high school diploma or equivalent.
• Experience in customer service preferred.
• Bachelor’s degree in Marketing, Finance, Hospitality, Gaming or related field.

Responsibilities

• Analyze and assist in Resort Marketing event performance.
• Create reports for Resort Marketing needs (VIP arrivals, suite occupancy, manifests).
• Assist with planning/execution of special events and ticket blocks.
• Prepare financials for events (proformas, budgets, incoming credit, post-event performance).
• Coordinate with support departments to schedule staffing for event weekends.
• Ensure outside facility expenses are accounted for for profitability visibility.

Skills

Multitasking

MS Office

Outlook

PMS

Loyalty System

Interpersonal skills

Professional appearance

Shift flexibility

Education

Bachelor’s Degree in Marketing/Hospitality/Gaming

Tools

Gaming Operation System

Data analytics tools

Job description

Summary Statement:

The primary responsibility of the Membership Services Coordinator is to analyze and assist in the performance of the Resort Marketing Executive team, marketing, and execution of special events, establish blocks and monitor pace of all ticketed events. All duties are to be performed in accordance with department and property standard operating policies and procedures.

Primary Job Duties: Includes but is not limited to:

• Support and assist the Manager of Membership Services in creating reports based on Resort Marketing needs that include all areas of Resorts World Las Vegas: Resort Marketing, VIP Arrival/Departure, Suite occupancy, Player Manifests, Ad hoc Marketing list pull etc.
• Assist with the managing and execution of all special events, and assist Resort Marketing with all customer outreach.
• Assist Manager of Membership Services with ticket blocks and ticket distribution.
• Create the financial aspects of special event including proformas, budgets, incoming credit, post event performance and customer reinvestments.
• Evaluate casino play for accounts to determine participation approval for special events.
• Ensure that all outside facility expenses are accounted for on customer accounts to ensure accurate visibility into customer profitability.
• Support the Director and Manager of Membership Services in identifying opportunities to maximize profitability and implement courses of action to resolve inefficiencies that affect Resort Marketing.
• Collaborate with support department to ensure scheduling and staffing are in place over event weekends.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to multi-task, prioritize, and manage time effectively.
• Working knowledge of computer programs such as Microsoft Office, Microsoft Outlook, Property Management System, Gaming Operation/Loyalty System.
• Interpersonal skills to effectively communicate with all business contacts.
• Professional appearance and demeanor.
• Attention to Detail and Excellent Quality
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Experience in Customer Service Field.
• Clerical or Data Entry Experience.
• Bachelor’s Degree in Marketing, Finance, Hospitality, Gaming or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following: Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador –No matter where you work at Resorts World LasVegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.