VIP Concierge & Luxury Services Ambassador

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 65,000 - 80,000; Full time

Job summary

Resorts World Las Vegas is seeking an Ambassador, Luxury Services to ensure consistent VIP service across all guest touchpoints and elevate the luxury experience for high-profile guests. You will respond promptly, coordinate suites and amenities, and act as a brand ambassador across the property.

The role requires strong English communication, excellent customer service, and the ability to work varied shifts, including nights and weekends.

Qualifications

• Excellent interpersonal skills with guests, management, and colleagues.
• Strong organizational abilities under time constraints and deadlines.
• Ability to communicate effectively in English.
• Professional appearance and demeanor.
• Excellent customer service skills.
• Ability to learn and follow company policies and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Ensure consistent VIP service delivery and exceed guest expectations.
• Respond to guest interactions professionally and promptly to enhance experiences.
• Interact with high-profile Casino and VIP guests.
• Navigate property systems to assist guests and team members.
• Maintain knowledge of VIP and Marketing Operations procedures.
• Address guest requests with urgency and diplomacy to improve experiences.
• Provide escorts, tours, and explanations of services to guests.
• Monitor and report issues impacting departmental objectives.

Skills

Interpersonal skills

Organization

English communication

Customer service

Professional appearance

Shift flexibility

Education

High School Diploma

Job description

Resorts World Las Vegas is seeking an Ambassador, Luxury Services to ensure consistent VIP service across all guest touchpoints and elevate the luxury experience for high-profile guests. You will respond promptly, coordinate suites and amenities, and act as a brand ambassador across the property.

The role requires strong English communication, excellent customer service, and the ability to work varied shifts, including nights and weekends.