Membership Sales & Service Specialist

BJ's Wholesale Club; Waltham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable HealthBenefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Massachusetts is seeking a customer-facing team member to assist with member sign-ups, inquiries, and daily store operations. You will help members save money while promoting memberships and resolving issues to ensure a positive shopping experience.

We offer weekly pay, paid time off, health benefits, and growth opportunities within a team dedicated to helping families save. If you enjoy fast-paced retail and team collaboration, join BJ’s to contribute to a welcoming club

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Front line customer service

Sales experience

Basic math

Computer proficiency

Tools

POS systems

Job description

BJ’s Wholesale Club in Massachusetts is seeking a customer-facing team member to assist with member sign-ups, inquiries, and daily store operations. You will help members save money while promoting memberships and resolving issues to ensure a positive shopping experience.

We offer weekly pay, paid time off, health benefits, and growth opportunities within a team dedicated to helping families save. If you enjoy fast-paced retail and team collaboration, join BJ’s to contribute to a welcoming club