Membership Experience Specialist

BJ's Wholesale Club, Inc.; Plymouth (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ's Wholesale Club is seeking energetic frontline team members in Massachusetts to help grow membership and deliver exceptional service to our members. You will handle inquiries, process memberships, and assist with item lookups, returns, and pickups to ensure a smooth member experience.

Join a team committed to accuracy, speed, and a positive, welcoming environment while contributing to a thriving club in a fast-paced retail setting.

Qualifications

• Frontline customer service or sales experience preferred.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ's membership products to potential new and existing members with high energy and determination.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Skills

Customer service

Sales experience

Math skills

Computer proficiency

Job description

BJ's Wholesale Club is seeking energetic frontline team members in Massachusetts to help grow membership and deliver exceptional service to our members. You will handle inquiries, process memberships, and assist with item lookups, returns, and pickups to ensure a smooth member experience.

Join a team committed to accuracy, speed, and a positive, welcoming environment while contributing to a thriving club in a fast-paced retail setting.