Membership Sales & Service Associate

BJ's Wholesale Club, Inc.; Hyannis (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking team members in Massachusetts to execute acquisition, renewal, and cross-selling of loyalty programs while handling returns and general customer inquiries. You’ll help ensure member satisfaction and adhere to club policies with a focus on fast, friendly service.

Join a team that values honesty, integrity, and collaboration, with emphasis on safety and a positive member experience across stores and services.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick‑ups.

Skills

Customer service

Sales

Basic math

Computer proficiency

Job description

BJ’s Wholesale Club is seeking team members in Massachusetts to execute acquisition, renewal, and cross-selling of loyalty programs while handling returns and general customer inquiries. You’ll help ensure member satisfaction and adhere to club policies with a focus on fast, friendly service.

Join a team that values honesty, integrity, and collaboration, with emphasis on safety and a positive member experience across stores and services.