Membership Sales & Service Associate

Hbcu Connect, Llc; New Castle (DE); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Free membership for you and household

Generous PTO

Health benefits

401(k) plan

Employee stock purchase plan

Descripción de la vacante

BJ's Wholesale Club is seeking team members to execute member acquisition, retention and service tasks in a fast-paced retail environment. You will handle membership inquiries, process sign-ups, and assist with member needs and store operations.

We offer weekly pay, free memberships for you and a household member, generous paid time off, health benefits, a 401(k) plan and an employee stock purchase option. Join a team focused on member value and teamwork.

Formación

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsabilidades

• Promotes the BJs value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJs membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax-exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Conocimientos

Customer service

Sales experience

Basic math

Computer literacy

Descripción del empleo

BJ's Wholesale Club is seeking team members to execute member acquisition, retention and service tasks in a fast-paced retail environment. You will handle membership inquiries, process sign-ups, and assist with member needs and store operations.

We offer weekly pay, free memberships for you and a household member, generous paid time off, health benefits, a 401(k) plan and an employee stock purchase option. Join a team focused on member value and teamwork.