Membership Sales & Service Specialist

BJ's Wholesale Club, Inc.; Roanoke (VA); Sur place; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Health benefits (medical, dental, and/

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Résumé du poste

BJ’s Wholesale Club in Roanoke is seeking a member service-oriented associate to drive acquisition, renewals, and cross-sell BJ’s Loyalty Programs while handling returns and member inquiries. You will provide outstanding service and uphold club policies to ensure a safe, positive environment for members and teammates.

The role emphasizes greeting members, processing memberships, and assisting with BOPIC orders, with a focus on delivering the GOLD standards and a fast, friendly service mindset.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsabilités

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Connaissances

Frontline experience

Sales experience

Basic math

Computer proficiency

Description du poste

BJ’s Wholesale Club in Roanoke is seeking a member service-oriented associate to drive acquisition, renewals, and cross-sell BJ’s Loyalty Programs while handling returns and member inquiries. You will provide outstanding service and uphold club policies to ensure a safe, positive environment for members and teammates.

The role emphasizes greeting members, processing memberships, and assisting with BOPIC orders, with a focus on delivering the GOLD standards and a fast, friendly service mindset.