Membership Sales & Service Specialist

BJ's Wholesale Club, Inc.; Hamilton (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s Memberships

Generous PTO

Health benefits

401(k) matching

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. is seeking team members to execute acquisition, renewals, and cross-sell BJ’s Loyalty Programs while handling returns, exchanges, and general customer inquiries. You’ll contribute to a friendly, efficient member experience and support club policies and compliance.

Join a team focused on delivering Gold Standard customer service, upholding safety and integrity, and driving membership growth across a fast-paced retail environment.

Qualifications

• Front line/customer service or sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Sells BJ’s membership products to potential new and existing members with energy and determination.
• Delivers superior customer service to Members by assisting with inquiries, issues, and purchases.
• Handles merchandise returns, exchanges, and pick-ups as needed.
• Maintains policies and procedures and supports a safe, welcoming club environment.

Skills

Customer service

Sales experience

Math skills

Computer literacy

Job description

BJ’s Wholesale Club, Inc. is seeking team members to execute acquisition, renewals, and cross-sell BJ’s Loyalty Programs while handling returns, exchanges, and general customer inquiries. You’ll contribute to a friendly, efficient member experience and support club policies and compliance.

Join a team focused on delivering Gold Standard customer service, upholding safety and integrity, and driving membership growth across a fast-paced retail environment.