Membership Acquisition Specialist

BJ's Wholesale Club, Inc.; New York (NY); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

Job summary

BJ’s Wholesale Club is hiring for a role focused on driving membership acquisition, retention, and high-quality member service. You will promote all BJ’s membership programs, assist with BOPIC orders, and resolve member questions while adhering to club policies.

Role emphasizes sales-driven targets, teamwork, and maintaining a positive member experience across the club. Weekly pay and comprehensive benefits accompany this position.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Basic math skills preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.

Skills

Customer service experience

Sales experience

Basic math skills

Job description

BJ’s Wholesale Club is hiring for a role focused on driving membership acquisition, retention, and high-quality member service. You will promote all BJ’s membership programs, assist with BOPIC orders, and resolve member questions while adhering to club policies.

Role emphasizes sales-driven targets, teamwork, and maintaining a positive member experience across the club. Weekly pay and comprehensive benefits accompany this position.