Membership Sales & Service Associate

BJ's Wholesale Club, Inc.; West Hartford (CT); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s memberships

Generous Paid Time Off

Health benefits

401(k) retirement plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking a customer-focused Membership Sales Associate to promote BJ’s value proposition, sign up new members, and help members with returns and product lookups while maintaining store standards.

You’ll drive membership sales, deliver outstanding service, and work with a team to meet daily targets. The role emphasizes speed, accuracy, and a positive member experience in a busy club environment.

Qualifications

• Frontline customer service or sales experience preferred.
• Results-driven with proven success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Skills

Frontline experience

Customer service

Sales experience

Goal achievement

Basic math

Computer skills

Job description

BJ’s Wholesale Club is seeking a customer-focused Membership Sales Associate to promote BJ’s value proposition, sign up new members, and help members with returns and product lookups while maintaining store standards.

You’ll drive membership sales, deliver outstanding service, and work with a team to meet daily targets. The role emphasizes speed, accuracy, and a positive member experience in a busy club environment.