Membership Acquisition & Retention Specialist

BJ's Wholesale Club; Fredericksburg (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Fredericksburg, VA is seeking a front-line/member services associate to promote BJ’s memberships, assist members, and handle exchanges and returns. You will drive membership sales, deliver outstanding service, and maintain club policies to ensure a positive member experience.

The role includes processing purchases, assisting with inquiries, and supporting daily club operations, while upholding BJ’s standards and member-first service every day.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, questions, issues, returns, exchanges, product lookup, and pick-ups.
• Maintains all club policies and procedures and supports the application of club policies and compliance.

Skills

Customer service

Sales experience

Basic math

Computer literacy

POS systems

Tools

Point of Sale (POS)

Job description

BJ’s Wholesale Club in Fredericksburg, VA is seeking a front-line/member services associate to promote BJ’s memberships, assist members, and handle exchanges and returns. You will drive membership sales, deliver outstanding service, and maintain club policies to ensure a positive member experience.

The role includes processing purchases, assisting with inquiries, and supporting daily club operations, while upholding BJ’s standards and member-first service every day.