Membership Acquisition & Retention Specialist

BJ's Wholesale Club, Inc.; City of Batavia (NY); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free memberships

Paid time off

Health benefits

401(k) retirement savings

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking a member-focused professional to drive membership acquisitions, renewals, upgrades, and cross-sell BJ’s Loyalty Programs. You will handle merchandise returns, exchanges, pick-ups, and general member inquiries, delivering excellent service and supporting club policies with integrity.

We strive for flawless execution, uphold honesty, and foster an inclusive, collaborative environment to ensure a safe, positive experience for our members and team alike.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Job description

BJ’s Wholesale Club is seeking a member-focused professional to drive membership acquisitions, renewals, upgrades, and cross-sell BJ’s Loyalty Programs. You will handle merchandise returns, exchanges, pick-ups, and general member inquiries, delivering excellent service and supporting club policies with integrity.

We strive for flawless execution, uphold honesty, and foster an inclusive, collaborative environment to ensure a safe, positive experience for our members and team alike.