Membership Growth Specialist

BJ's Wholesale Club, Inc.; Newark (DE); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Free Memberships

Generous Paid Time Off

Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a motivated team member to execute membership acquisition, renewal, and upgrade activities, while handling merchandise returns, exchanges, and general customer inquiries. You will uphold gold standards and deliver outstanding service to members.

You will work with a team to promote loyalty programs, process applications, and meet performance goals in a fast-paced retail environment. Join a growing company that values inclusion and teamwork.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures.
• Resolves Member concerns in a courteous and timely manner.
• Maintains all club policies and procedures and supports BOPIC orders for members.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Front line/customer service experience

Sales experience

Goal orientation

Basic math skills

Computer proficiency

Job description

BJ’s Wholesale Club, Inc. is seeking a motivated team member to execute membership acquisition, renewal, and upgrade activities, while handling merchandise returns, exchanges, and general customer inquiries. You will uphold gold standards and deliver outstanding service to members.

You will work with a team to promote loyalty programs, process applications, and meet performance goals in a fast-paced retail environment. Join a growing company that values inclusion and teamwork.