Membership Sales & Service Specialist

BJ's Wholesale Club, Inc.; Sporting Hill (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Paid time off

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Pennsylvania is seeking a Membership Specialist to drive acquisition, retention, and cross-selling of BJ’s Loyatly Programs. You will also handle merchandise returns, exchanges, and general customer service inquiries while upholding club policies and standards.

The role emphasizes high-energy member interactions, accuracy in transactions, and a commitment to a positive, inclusive environment for all members and team members alike.

Qualifications

• Front line/customer service or sales experience preferred.
• Results-driven with proven success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business benchmarks and results.
• Assists with tax-exempt/resale membership policies and renewals as needed; handles inquiries and exchanges.

Skills

Customer service

Sales experience

Math skills

Computer skills

Job description

BJ’s Wholesale Club in Pennsylvania is seeking a Membership Specialist to drive acquisition, retention, and cross-selling of BJ’s Loyatly Programs. You will also handle merchandise returns, exchanges, and general customer service inquiries while upholding club policies and standards.

The role emphasizes high-energy member interactions, accuracy in transactions, and a commitment to a positive, inclusive environment for all members and team members alike.