Membership Sales & Service Associate

bjswholesaleclub; Waltham (MA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Daily pay

Free BJ's memberships

Paid time off

Health benefits

Zusammenfassung

BJ's Wholesale Club in the United States is seeking a front-line member services professional to promote membership programs and provide outstanding service to members. You will handle memberships, returns, exchanges, and pick-ups while maintaining high standards of accuracy and courtesy.

The role emphasizes achieving sales targets, delivering the GOLD standard in member experience, and working as a team in a fast-paced club environment in Waltham, MA.

Qualifikationen

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Aufgaben

• Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ's membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Kenntnisse

Customer service

Sales

Basic math

Computer skills

Jobbeschreibung

BJ's Wholesale Club in the United States is seeking a front-line member services professional to promote membership programs and provide outstanding service to members. You will handle memberships, returns, exchanges, and pick-ups while maintaining high standards of accuracy and courtesy.

The role emphasizes achieving sales targets, delivering the GOLD standard in member experience, and working as a team in a fast-paced club environment in Waltham, MA.