Membership Sales & Service Associate

BJ's Wholesale Club, Inc.; Danvers (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Free membership

Paid time off

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a motivated member services associate to drive membership sales and renewals while delivering outstanding service to members in a fast-paced club environment. You’ll assist with returns and exchanges, handle inquiries, and support club policies.

A team-oriented, energetic approach helps ensure a positive member experience and adherence to GOLD standards. Perks include weekly pay with a complimentary membership, generous PTO, health benefits, a 401(k) plan,

Qualifications

• Front-line/customer service or sales experience preferred.
• Ability to promote membership programs and handle transactions.
• Strong communication and problem-solving skills.

Responsibilities

• Executes acquisition, renewals, upgrades, and cross-selling of BJ’s loyalty programs.
• Handles returns, exchanges, pickups, and general member inquiries.
• Delivers excellent member service and supports club policies and procedures.

Skills

Customer service

Sales

Membership programs

Cash handling

Cross-selling

Tools

POS system

Job description

BJ’s Wholesale Club, Inc. is seeking a motivated member services associate to drive membership sales and renewals while delivering outstanding service to members in a fast-paced club environment. You’ll assist with returns and exchanges, handle inquiries, and support club policies.

A team-oriented, energetic approach helps ensure a positive member experience and adherence to GOLD standards. Perks include weekly pay with a complimentary membership, generous PTO, health benefits, a 401(k) plan,