Membership & Customer Experience Specialist

BJ's Wholesale Club, Inc.; Waltham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s memberships

401(k) retirement savings

Job summary

BJ’s Wholesale Club, in Waltham, MA, is seeking a courteous front-line associate to drive membership acquisition and deliver outstanding member service. You will promote all BJ’s membership programs, process applications, and assist members with purchases, returns, and inquiries.

This role emphasizes discovering needs, crossing selling perks, and maintaining a positive store environment while upholding club standards.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Skills

Front line customer service

Sales experience

Goal achievement

Basic math

Computer proficiency

Job description

BJ’s Wholesale Club, in Waltham, MA, is seeking a courteous front-line associate to drive membership acquisition and deliver outstanding member service. You will promote all BJ’s membership programs, process applications, and assist members with purchases, returns, and inquiries.

This role emphasizes discovering needs, crossing selling perks, and maintaining a positive store environment while upholding club standards.