Membership Sales & Service Specialist

BJ's Wholesale Club, Inc.; Town of Webster (NY); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s memberships

Paid time off

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is actively seeking team members who will drive membership growth while delivering exceptional service to our members in a fast-paced retail environment. This role emphasizes promoting BJ’s Loyalty Programs, handling returns, exchanges, and general inquiries with accuracy and efficiency.

You’ll be joining a team that values speed, accuracy, and a friendly, member‑focused approach, with weekly compensation and comprehensive benefits supported by a large, nationwide

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point‑of‑contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick‑ups.

Skills

Customer service

Sales experience

Math skills

Computer skills

Job description

BJ’s Wholesale Club is actively seeking team members who will drive membership growth while delivering exceptional service to our members in a fast-paced retail environment. This role emphasizes promoting BJ’s Loyalty Programs, handling returns, exchanges, and general inquiries with accuracy and efficiency.

You’ll be joining a team that values speed, accuracy, and a friendly, member‑focused approach, with weekly compensation and comprehensive benefits supported by a large, nationwide