Membership Sales & Guest Experience Ambassador

The NOW Somerville; Somerville (NJ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Job summary

The NOW Massage is seeking a confident, energetic Membership Sales & Guest Experience Guide at our Somerville boutique. You will delight guests, explain membership benefits, and drive engagement while delivering exceptional service in a welcoming environment.

As a key front-desk ambassador, you’ll manage bookings, process payments, and build lasting relationships. The role offers uncapped commissions, competitive hourly pay, and opportunities for advancement within The NOW Massage network.

Qualifications

• 1–2 years in sales, hospitality, retail, fitness, beauty, or wellness.
• Previous membership sales experience is a plus.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Create Exceptional Guest Experiences: Welcome guests with warmth and professionalism to foster a relaxing atmosphere.
• Drive Membership Sales & Retention: Explain benefits, upsell services, and hit individual/team goals.
• Own the Front Desk Experience: Manage appointments, check-ins/outs, payments, and guest records with accuracy.
• Bring Positive Team Energy: Collaborate with therapists and leadership to maintain a high-performance environment.
• Take Initiative & Communicate Proactively: Anticipate needs, resolve issues, and stay aligned with policy.

Skills

People skills

Sales

Hospitality

Communication

Teamwork

Reliability

Organization

Proactive

Job description

The NOW Massage is seeking a confident, energetic Membership Sales & Guest Experience Guide at our Somerville boutique. You will delight guests, explain membership benefits, and drive engagement while delivering exceptional service in a welcoming environment.

As a key front-desk ambassador, you’ll manage bookings, process payments, and build lasting relationships. The role offers uncapped commissions, competitive hourly pay, and opportunities for advancement within The NOW Massage network.