Membership Sales & Guest Experience Guide

The NOW Somerville; Somerville (NJ); Presencial; USD 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Descripción de la vacante

The NOW Massage is seeking a confident, energetic Membership Sales & Guest Experience Guide at our Somerville boutique. You will delight guests, explain membership benefits, and drive engagement while delivering exceptional service in a welcoming environment.

As a key front-desk ambassador, you’ll manage bookings, process payments, and build lasting relationships. The role offers uncapped commissions, competitive hourly pay, and opportunities for advancement within The NOW Massage network.

Formación

• 1–2 years in sales, hospitality, retail, fitness, beauty, or wellness.
• Previous membership sales experience is a plus.
• Flexible availability, including evenings, weekends, and holidays.

Responsabilidades

• Create Exceptional Guest Experiences: Welcome guests with warmth and professionalism to foster a relaxing atmosphere.
• Drive Membership Sales & Retention: Explain benefits, upsell services, and hit individual/team goals.
• Own the Front Desk Experience: Manage appointments, check-ins/outs, payments, and guest records with accuracy.
• Bring Positive Team Energy: Collaborate with therapists and leadership to maintain a high-performance environment.
• Take Initiative & Communicate Proactively: Anticipate needs, resolve issues, and stay aligned with policy.

Conocimientos

People skills

Sales

Hospitality

Communication

Teamwork

Reliability

Organization

Proactive

Descripción del empleo

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

LOVE PEOPLE? LOVE SALES? LOVE BEING REWARDED FOR YOUR SUCCESS?

At The NOW Massage, we're looking for confident, energetic, and hospitality-driven individuals who love connecting with people, delivering exceptional experiences, and being rewarded for their performance.

This is more than a traditional front desk position. As a Membership Sales & Guest Experience Guide, you'll play an important role in growing our boutique, creating lasting guest relationships, and helping people make self-care part of their everyday lives.

If you're someone who takes initiative, enjoys achieving goals, and thrives in a positive, team-oriented environment, we'd love to meet you!

COMPENSATION & PERKS

$17–$19 PER HOUR + UNCAPPED SALES COMMISSIONS PAID BIWEEKLY!

Your earning potential is driven by your performance!

• Competitive hourly pay based on experience and qualifications
• Uncapped commissions on eligible membership sales and enhancements
• Commissions paid every two weeks with your regular paycheck, not monthly or quarterly
• Complimentary massages
• Employee discounts
• Opportunities for professional growth within The NOW Massage network
• 401K Match

The more you sell, the more you can earn. We believe in recognizing and rewarding team members who contribute to our boutiques' success.

WHAT YOU'LL DO

1. 1. Create Exceptional Guest Experiences

   Welcome every guest with warmth, professionalism, and genuine care. Make every interaction memorable and help create the relaxing, welcoming environment The NOW is known for.

2. 2. Drive Membership Sales & Retention

   Confidently explain membership benefits, recommend services and enhancements, and help guests understand the value of regular self-care. Work toward individual and team sales goals while building relationships that encourage guests to return.

3. 3. Own the Front Desk Experience

   Manage appointments, guest check-ins and check-outs, payments, scheduling, and guest records with accuracy and attention to detail. Help keep the boutique organized and running smoothly.

4. 4. Bring Positive Team Energy

   Collaborate with Massage Therapists and leadership to create a supportive, professional, and high-performing environment. Your attitude, communication, and teamwork matter.

5. 5. Take Initiative & Communicate Proactively

   Anticipate guest needs, solve problems, follow established procedures, and communicate clearly with your team and leadership. Take ownership of your responsibilities and contribute to the boutique's success.

WHAT WE'RE LOOKING FOR

• Natural People Connector: You genuinely enjoy interacting with people and making them feel welcome.
• Confident Sales Personality: You're comfortable presenting membership options, discussing pricing, asking for the sale, and achieving measurable goals.
• Positive & Team-Oriented: You bring enthusiasm, professionalism, and a collaborative mindset to work.
• Reliable & Accountable: You show up prepared, follow through on commitments, and take pride in doing things the right way.
• Organized & Detail-Oriented: You can multitask, manage appointments accurately, and stay focused during busy periods.
• Strong Communicator: You listen well, communicate clearly, and handle guest concerns with professionalism.
• Coachable & Growth-Minded: You welcome feedback, enjoy learning, and are motivated to continuously improve.

Preferred Experience:1–2 years in sales, hospitality, retail, fitness, beauty, or wellness. Previous membership sales experience is a plus.

SCHEDULE & AVAILABILITY

Flexible availability is required, including evenings, weekends, and holidays. Weekend availability is especially important to our boutique operations.

WHY JOIN THE NOW MASSAGE?

The NOW Massage is a modern massage boutique designed to make high-quality self-care accessible and part of everyday life.

We believe in creating meaningful guest experiences, building lasting relationships, and fostering a workplace where kindness, authenticity, teamwork, and performance are valued.

Our Experience Guides are more than front desk associates. They are relationship builders, membership ambassadors, and an essential part of our boutique's growth.

If you love hospitality, enjoy sales, and want your hard work and performance to be rewarded, we want to meet you!