Membership & Guest Experience Supervisor

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Free ski pass

Discounted lift tickets for friends &/

25% off Food & Beverage

25% off Retail

25% off Spa Services

Complimentary associate ski lessons

Travel discounts to Omni locations

Job summary

Omni Hotels & Resorts at Bretton Woods is seeking an associate for the winter season to deliver exceptional guest service and support club operations. You will handle billing, statistics, and equipment management while helping create seamless experiences for Members and their guests.

Join a 24/7 resort environment with housing options, employee meals, and a path to year-round opportunities. Expect a dynamic team, training, and professional development as part of your role.

Qualifications

• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be proficient with MS Office and Excel

Responsibilities

• Billing and statistics tracking.
• Retrieve ski/riding equipment from the ski valet and carry to the snow.
• Clean off and store equipment at end of day.
• Keep the Club in immaculate order and organize spaces.
• Work with the Club Manager to create seamless experiences for Members and guests by exceeding expectations.
• Complete administrative work for memberships and billing purposes.
• Supervise membership attendants during shifts.

Skills

Interpersonal skills

Customer service

Communication skills

Flexibility

Tools

MS Office

Excel

Job description

Omni Hotels & Resorts at Bretton Woods is seeking an associate for the winter season to deliver exceptional guest service and support club operations. You will handle billing, statistics, and equipment management while helping create seamless experiences for Members and their guests.

Join a 24/7 resort environment with housing options, employee meals, and a path to year-round opportunities. Expect a dynamic team, training, and professional development as part of your role.