Groups & Reservations Concierge

PERG online; Northern (KY, NH); Hybrid; USD 39,000 - 54,000; Full time

Benefits offered by this job

Weekly pay cycle

Comprehensive healthcare coverage

Paid time off

401(K) matching

Flexible spending accounts

Resort discounts

Meal provisions

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH, is seeking a Reservations Associate to understand our resort and lodging properties and to make reservations for guests based on their needs and available options.

You will handle accommodations and dining reservations, changes, confirmations, and back-up files, while delivering accurate data input from ORS and collaborating with Sales and Conference Services.

Qualifications

• Must be available to work flexible hours to include nights, weekends, and holidays.

Responsibilities

• Make reservations/both for accommodations and dining.
• Change/cancel reservations.
• File Reservations and back-up.
• Process confirmations.
• Track purchased gift certificates and book Comp Certificate Reservations.
• Data input delivered reservations from ORS.
• Assist Sales and Conference Services when specific questions arise regarding groups.
• Assist internal Associates with occupancy and availability information.
• Assist OmniRez with specific questions that help them to sell and close reservations sales.
• Interior of hotel, in normal office conditions.

Job description

Omni Mount Washington Resort & Spa in Bretton Woods, NH, is seeking a Reservations Associate to understand our resort and lodging properties and to make reservations for guests based on their needs and available options.

You will handle accommodations and dining reservations, changes, confirmations, and back-up files, while delivering accurate data input from ORS and collaborating with Sales and Conference Services.