Group Rooms Coordinator

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 40,000 - 50,000; Full time

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH, seeks a Reservations Associate to understand the resort and its lodging options to tailor reservations for incoming guests.

Responsibilities include making and changing reservations for accommodations and dining, handling mail and brochures, posting deposits, processing confirmations, and supporting Sales/Conference Services and OmniRez inquiries.

Qualifications

• Must be available to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Make reservations for accommodations and dining.
• Change or cancel reservations.
• File reservations and backup.
• Handle mail, correspondence, and brochure requests.
• Post advance deposits.
• Process confirmations.
• Track purchased gift certificates and book comp certificate reservations.
• Data input delivered reservations from ORS.
• Assist Sales and Conference Services with group questions.
• Assist internal associates with occupancy and availability information.
• Assist OmniRez with questions to help them sell and close reservation sales.

Skills

Customer service

Communication

Hospitality mindset

Tools

ORS

OmniRez

Job description

Omni Mount Washington Resort & Spa is located in Bretton Woods, New Hampshire, and offers gracious ambiance and generous amenities. A favorite New England retreat of presidents, poets, and celebrities, the hotel delights with enchanting music, refined dining, and luxurious decor. The resort houses award‑winning alpine and Nordic skiing, a Donald Ross‑designed golf course, a nature‑inspired spa, and a year‑round canopy tour. These world‑class activities attract guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic work environment, comprehensive training, and mentoring, along with pride in serving guests. The resort is committed to nurturing associates' growth and embodies a culture of respect, gratitude, and empowerment each day. If you are a friendly, motivated person with a passion to serve others, this may be your perfect match.

Overview

Responsible for understanding the Resort and all of its lodging properties, as well as the property management systems, in order to make reservations for incoming guests based on their needs and the options available.

Essential Functions

• Make reservations for accommodations and dining.
• Change or cancel reservations.
• File reservations and backup.
• Handle mail, correspondence, and brochure requests.
• Post advance deposits.
• Process confirmations.
• Track purchased gift certificates and book comp certificate reservations.
• Data input delivered reservations from ORS.
• Assist Sales and Conference Services with group questions.
• Assist internal associates with occupancy and availability information.
• Assist OmniRez with questions to help them sell and close reservation sales.

Working Environment

• Interior of hotel, in normal office conditions.

Qualifications

• Must be available to work flexible hours, including nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].