Ski Resort Guest Services Specialist

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free ski pass

On-site housing

Meals for staff

Weekly pay

Employee gym

401(k) matching

Job summary

Omni Hotels & Resorts at Bretton Woods is hiring for November 2026 to join our guest services team. As a ticketing and information associate, you will assist guests across departments in a fast-paced ski resort environment.

Full and part-time positions are available. Flexible shifts, including weekends and holidays, are required. We offer resort-wide discounts, on-site housing during winter, meals, training, and opportunities for career growth.

Qualifications

• High school diploma or equivalent required.
• Full and part-time positions available.
• Flexible shifts including weekends and holidays required.
• Excellent organizational, supervisory and customer service skills.
• Ability to work well under stressful situations and maintain professionalism.

Responsibilities

• Assist guests across departments (lifts, ticket sales, rentals, F&B, retail, ski school) and resolve inquiries.
• Assist guests with lodging, activities, transportation, and F&B inquiries.
• Help guests with lost and found items and distribute found items to owners.
• Disseminate information to guests and associates on trail conditions, events, and daily announcements.
• Process daily ticket sales and balance end-of-day deposits.

Skills

Customer service

Organizational skills

Ability to work under pressure

Communication

Education

High school diploma or equivalent

Tools

RTP program

RTP scanner

Job description

Omni Hotels & Resorts at Bretton Woods is hiring for November 2026 to join our guest services team. As a ticketing and information associate, you will assist guests across departments in a fast-paced ski resort environment.

Full and part-time positions are available. Flexible shifts, including weekends and holidays, are required. We offer resort-wide discounts, on-site housing during winter, meals, training, and opportunities for career growth.