Group Rooms Coordinator

PERG online; Northern (KY, NH); Hybrid; USD 39,000 - 54,000; Full time

Benefits offered by this job

Weekly pay cycle

Comprehensive healthcare coverage

Paid time off

401(K) matching

Flexible spending accounts

Resort discounts

Meal provisions

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH, is seeking a Reservations Associate to understand our resort and lodging properties and to make reservations for guests based on their needs and available options.

You will handle accommodations and dining reservations, changes, confirmations, and back-up files, while delivering accurate data input from ORS and collaborating with Sales and Conference Services.

Qualifications

• Must be available to work flexible hours to include nights, weekends, and holidays.

Responsibilities

• Make reservations/both for accommodations and dining.
• Change/cancel reservations.
• File Reservations and back-up.
• Process confirmations.
• Track purchased gift certificates and book Comp Certificate Reservations.
• Data input delivered reservations from ORS.
• Assist Sales and Conference Services when specific questions arise regarding groups.
• Assist internal Associates with occupancy and availability information.
• Assist OmniRez with specific questions that help them to sell and close reservations sales.
• Interior of hotel, in normal office conditions.

Job description

Omni Mount Washington Resort, 310 Mount Washington Hotel Rd, Bretton Woods, New Hampshire, United States of America

Job Description

Posted Friday, September 4, 2026 at 4:00 AM

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

What's in it for me?

• Weekly pay cycle
• Complimentary meals in cafeteria
• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview:

Responsible for understanding the Resort and all of its lodging properties, as well as the property management systems, in order to make reservations for incoming guests based on their needs and the options available.

Essential Functions:

• Make reservations/both for accommodations and dining.
• Change/cancel reservations.
• File Reservations and back-up.
• Process confirmations.
• Track purchased gift certificates and book Comp Certificate Reservations.
• Data input delivered reservations from ORS.
• Assist Sales and Conference Services when specific questions arise regarding groups.
• Assist internal Associates with occupancy and availability information.
• Assist OmniRez with specific questions that help them to sell and close reservations sales.
• Interior of hotel, in normal office conditions.

Qualifications:

• Must be available to work flexible hours to include nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Omni Mount Washington Resort, 310 Mount Washington Hotel Rd, Bretton Woods, New Hampshire, United States of America