Membership Growth Specialist - Sell, Retain & Delight

BJ's Wholesale Club, Inc.; Nixon (NJ); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Daily pay (early access)

Free BJ’s memberships

Paid time off

Health benefits (medical, dental, etc)

Job summary

BJ’s Wholesale Club is seeking a motivated team member to execute membership acquisition, renewal, and cross-selling while handling returns and general customer inquiries. You will support club policies and deliver friendly, efficient service to members.

Daily tasks include promoting loyalty programs, processing orders, and maintaining a safe, inclusive environment as part of a collaborative team striving for flawless execution.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.

Responsibilities

• Promotes BJ’s value proposition regarding acquisition, retention, perks, and the member experience.
• Converts potential members by pitching all membership programs per policy.
• Sells BJ’s membership products to new and existing members with energy and determination.
• Drives toward goal achievement defined by benchmarks and results.
• Delivers superior customer service as first point of contact for membership and purchases.
• Resolves member concerns in a courteous and timely manner and escalates when needed.
• Assists with BOPIC orders and maintains club policies and procedures.

Skills

Front-line service

Sales experience

Goal-driven

Tools

POS systems

Job description

BJ’s Wholesale Club is seeking a motivated team member to execute membership acquisition, renewal, and cross-selling while handling returns and general customer inquiries. You will support club policies and deliver friendly, efficient service to members.

Daily tasks include promoting loyalty programs, processing orders, and maintaining a safe, inclusive environment as part of a collaborative team striving for flawless execution.