Membership Growth Specialist

BJ's Wholesale Club, Inc.; Sevierville (TN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Free membership

Paid time off

Health benefits

401(k) plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a member-focused associate to drive acquisition and renewal of BJ’s Loyalty Programs, and to handle returns, exchanges, and general customer inquiries.

You will support policy adherence, contribute to a positive member environment, and work with the team to uphold GOLD club standards and fast, friendly service. The role emphasizes fast-paced, collaborative teamwork with strong attention to detail, safety, and a commitment to member satisfaction.

Qualifications

• Prior frontline customer service or sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills and comfort with numbers.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Sells membership products to potential new and existing members with energy and determination.
• Delivers superior customer service to Members and handles inquiries, returns, exchanges and purchases.

Skills

Frontline customer service

Basic math

Computer proficiency

Tools

POS systems

Microsoft Office

Job description

BJ’s Wholesale Club, Inc. is seeking a member-focused associate to drive acquisition and renewal of BJ’s Loyalty Programs, and to handle returns, exchanges, and general customer inquiries.

You will support policy adherence, contribute to a positive member environment, and work with the team to uphold GOLD club standards and fast, friendly service. The role emphasizes fast-paced, collaborative teamwork with strong attention to detail, safety, and a commitment to member satisfaction.