Membership Growth & Retention Specialist

BJ's Wholesale Club; Dedham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Daily pay (fee may apply)

Free BJ's memberships

Generous PTO

Health benefits (multiple plans)

401(k) with company match

Employee stock purchase plan

Job summary

BJ's Wholesale Club is looking for team members to execute acquisition and membership programs while delivering exceptional customer service at our club. You will engage with members to promote membership options, drives sign-ups, and assist with purchases and inquiries in a fast-paced retail environment.

Weekly pay is offered along with a comprehensive benefits package and opportunities for growth within the organization.

Responsibilities

• Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ's membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ's Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Job description

BJ's Wholesale Club is looking for team members to execute acquisition and membership programs while delivering exceptional customer service at our club. You will engage with members to promote membership options, drives sign-ups, and assist with purchases and inquiries in a fast-paced retail environment.

Weekly pay is offered along with a comprehensive benefits package and opportunities for growth within the organization.