Membership Growth Specialist

BJ's Wholesale Club, Inc.; Concord (NC); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable HealthBenefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a front-line member services associate to execute acquisition, renewals, upgrades, cross-selling, and provide exceptional customer service. You will handle merchandise returns, exchanges, pick-ups, and respond to member questions with energy and determination.

The role emphasizes promoting membership programs, achieving sales targets, and maintaining club standards. A friendly attitude, reliability, and teamwork are essential for daily operations in-store.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer service

Sales experience

Basic math skills

Computer proficiency

Job description

BJ’s Wholesale Club, Inc. is seeking a front-line member services associate to execute acquisition, renewals, upgrades, cross-selling, and provide exceptional customer service. You will handle merchandise returns, exchanges, pick-ups, and respond to member questions with energy and determination.

The role emphasizes promoting membership programs, achieving sales targets, and maintaining club standards. A friendly attitude, reliability, and teamwork are essential for daily operations in-store.