Membership Growth Advocate

BJ's Wholesale Club, Inc.; Gainesville (VA); On-site; USD 48,712,000 - 59,686,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s memberships

Generous PTO

Flexible health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is hiring to drive membership acquisition and retention, cross-selling loyalty programs, and delivering top-notch member service. The role includes processing memberships, handling returns, exchanges, and pickups while upholding club standards.

The position emphasizes achieving sales goals, maintaining a high-energy service approach, and representing BJ’s benefits to new and current members with accuracy and integrity.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, questions, issues, returns, exchanges, lookups, and pick-ups.
• Follows tax exempt/resale membership policies in regard to retention processes and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner; escalates issues when necessary.
• Assists with Buy Online and Pick Up In Club (BOPIC) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer service

Sales experience

Basic math

Computer proficiency

Tools

Computer proficiency

Job description

BJ’s Wholesale Club is hiring to drive membership acquisition and retention, cross-selling loyalty programs, and delivering top-notch member service. The role includes processing memberships, handling returns, exchanges, and pickups while upholding club standards.

The position emphasizes achieving sales goals, maintaining a high-energy service approach, and representing BJ’s benefits to new and current members with accuracy and integrity.