Membership Growth Advocate

BJ's Wholesale Club, Inc.; Dale Acres (TN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Paid time off

Health benefits

401(k) plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a proactive team member to execute membership acquisition, renewal, and upgrades, while handling returns, exchanges, and general customer inquiries. You will support club policies, uphold standards, and strive for flawless execution with a member-first mindset.

The role emphasizes selling BJ’s membership products, addressing member questions, and maintaining a positive, collaborative store environment. Experience in frontline customer service is valued.

Qualifications

• Experience in retail or membership sales preferred.
• Ability to upsell memberships and programs.
• Strong math and cashier experience beneficial.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact for membership, general questions, and purchases.

Skills

Front line

Customer service

Sales experience

Basic math

Computer proficiency

Job description

BJ’s Wholesale Club, Inc. is seeking a proactive team member to execute membership acquisition, renewal, and upgrades, while handling returns, exchanges, and general customer inquiries. You will support club policies, uphold standards, and strive for flawless execution with a member-first mindset.

The role emphasizes selling BJ’s membership products, addressing member questions, and maintaining a positive, collaborative store environment. Experience in frontline customer service is valued.