Membership Growth Specialist

BJ's Wholesale Club, Inc.; New York (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Generous PTO

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ's Wholesale Club, Inc. in New York is seeking a friendly, customer-focused team member to execute acquisition and membership sales, process returns, exchanges, and fulfill member inquiries.

You will uphold store standards, help members quickly and accurately, work with a team to deliver a Gold Experience, and contribute to a safe, welcoming shopping environment. This role emphasizes speed, accuracy, and a positive attitude daily.

Qualifications

• Front line/customer service or sales experience preferred.
• Basic math skills required.
• Computer proficiency required.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs.
• Delivers superior customer service to Members by serving as a first line contact for questions, returns, and pickups.
• Resolves member concerns in a courteous and timely manner and escalates as needed.

Skills

Customer service experience

Sales experience

Basic math skills

Computer proficiency

Job description

BJ's Wholesale Club, Inc. in New York is seeking a friendly, customer-focused team member to execute acquisition and membership sales, process returns, exchanges, and fulfill member inquiries.

You will uphold store standards, help members quickly and accurately, work with a team to deliver a Gold Experience, and contribute to a safe, welcoming shopping environment. This role emphasizes speed, accuracy, and a positive attitude daily.