Membership Sales & Service Associate

BJ's Wholesale Club; Town of Lancaster (NY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking team members to execute membership acquisition, renewals, upgrades, and cross-selling of BJ’s Loyalty Programs, while handling merchandise returns, exchanges, pick-ups and general customer service inquiries. Provides excellent and efficient member service.

Join a team committed to delivering value and an outstanding member experience, with opportunities for growth, competitive benefits, and a supportive work environment.

Qualifications

• Prior frontline or customer service experience preferred.
• Proven ability to meet sales goals.
• Basic math skills required.
• Computer proficiency required.

Responsibilities

• Promote membership programs and drive sign-ups.
• Process purchases, returns, exchanges, and inquiries.
• Deliver excellent member service.
• Meet or exceed membership sales goals.
• Follow club policies and ensure safety.

Skills

Frontline customer service

Sales experience

Results driven

Basic math skills

Computer proficiency

Job description

BJ’s Wholesale Club is seeking team members to execute membership acquisition, renewals, upgrades, and cross-selling of BJ’s Loyalty Programs, while handling merchandise returns, exchanges, pick-ups and general customer service inquiries. Provides excellent and efficient member service.

Join a team committed to delivering value and an outstanding member experience, with opportunities for growth, competitive benefits, and a supportive work environment.