Membership Growth & Retention Specialist

BJ's Wholesale Club, Inc.; Millsboro (DE); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous paid time off

Flexible health benefits

401(k) retirement plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. is hiring for a role focused on acquiring and retaining members, upgrading memberships, and cross-selling loyalty programs. You will handle returns, exchanges, and general member inquiries, delivering top-tier service to ensure a positive experience.

The position emphasizes accurate signage, policy adherence, and a fast, friendly, member-first approach while maintaining a safe work environment.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Executing acquisition, renewing and upgrading memberships and cross-selling BJ’s Loyalty Programs.
• Handling merchandise returns, exchanges, pick-ups and general customer service inquiries.
• Delivering service excellence and maintaining a safe, positive environment for members.

Skills

Customer service

Sales experience

Goal achievement

Basic math skills

Computer proficiency

Front line experience

Job description

BJ’s Wholesale Club, Inc. is hiring for a role focused on acquiring and retaining members, upgrading memberships, and cross-selling loyalty programs. You will handle returns, exchanges, and general member inquiries, delivering top-tier service to ensure a positive experience.

The position emphasizes accurate signage, policy adherence, and a fast, friendly, member-first approach while maintaining a safe work environment.