Membership Growth Specialist

BJ's Wholesale Club; Chesterfield Township (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in the United States is hiring to execute membership acquisition, renewals, upgrades, and cross-selling, while handling returns, exchanges, and general member inquiries with fast, friendly service.

Join a team that values performance, inclusion, and timely service. Prior front-line or sales experience, basic math and computer skills are preferred. This role supports a comprehensive benefits package and weekly pay, with opportunities to grow within a values-driven company.

Qualifications

• Front-line customer service or sales experience preferred.
• Results-driven with a track record of meeting goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes BJ’s value proposition for acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.

Skills

Customer service

Sales experience

Math skills

Computer skills

Job description

BJ’s Wholesale Club in the United States is hiring to execute membership acquisition, renewals, upgrades, and cross-selling, while handling returns, exchanges, and general member inquiries with fast, friendly service.

Join a team that values performance, inclusion, and timely service. Prior front-line or sales experience, basic math and computer skills are preferred. This role supports a comprehensive benefits package and weekly pay, with opportunities to grow within a values-driven company.