Membership Growth & Renewal Specialist

BJ's Wholesale Club, Inc.; Norfolk (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s memberships

Generous paid time off

Health benefits options

401(k) Retirement savings plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking an energetic team member to engage with members, promote loyalty programs, and provide outstanding service at the club. You will handle inquiries, assist with exchanges and returns, and support daily operations to ensure a friendly, efficient shopping experience.

This role emphasizes member engagement, accurate product lookups, and adherence to club standards while contributing to a positive team atmosphere.

Qualifications

• Front line and customer service or sales experience preferred.
• Results-driven with proven goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes BJ’s value proposition and membership options to drive acquisition and retention.
• Delivers superior customer service as the first point of contact for members.
• Maintains and communicates club policies and ensures a safe, positive member environment.

Skills

Customer service

Sales experience

Basic math

Computer proficiency

Job description

BJ’s Wholesale Club is seeking an energetic team member to engage with members, promote loyalty programs, and provide outstanding service at the club. You will handle inquiries, assist with exchanges and returns, and support daily operations to ensure a friendly, efficient shopping experience.

This role emphasizes member engagement, accurate product lookups, and adherence to club standards while contributing to a positive team atmosphere.