Membership Growth Advocate

BJ's Wholesale Club, Inc.; Roselle Terrace (DE); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable HealthBenefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a friendly, energetic frontline member services associate to execute acquisition, renewals and cross-sell BJ’s Loyalty Programs. You’ll handle merchandise returns, exchanges, pick-ups, and respond to member inquiries with accuracy and speed.

In a fast-paced club environment you’ll uphold GOLD standards, greet and assist members, resolve concerns, and collaborate with the team to maintain safe, clean, and inviting spaces while supporting weekly pay and member

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.

Skills

Front line customer service

Sales experience

Basic math skills

Computer proficiency

Job description

BJ’s Wholesale Club is seeking a friendly, energetic frontline member services associate to execute acquisition, renewals and cross-sell BJ’s Loyalty Programs. You’ll handle merchandise returns, exchanges, pick-ups, and respond to member inquiries with accuracy and speed.

In a fast-paced club environment you’ll uphold GOLD standards, greet and assist members, resolve concerns, and collaborate with the team to maintain safe, clean, and inviting spaces while supporting weekly pay and member