Membership Growth & Operations Leader

US Fitness; Newport News (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary club membership + guest"

Discounts on training, spa services, &

Employee referral bonus

In-house Certification + Continuing Ed

Full-Time: Medical, dental, vision, .)

Job summary

US Fitness Newport News, VA is seeking an energetic Assistant General Manager to lead membership growth and club operations. You’ll coach the membership team, support front desk, housekeeping, and partner with the GM to deliver an outstanding member experience every day.

If you’re a people-first leader who loves sales, operations, and building great teams, this role invites hands-on leadership, daily coaching, scheduling, and performance management, with flexible hours including early mornings,

Qualifications

• High School Diploma or GED required
• Strong selling and coaching skills
• CPR/AED certification (or willingness to obtain within 30 days)
• Preferred: Bachelor's degree (exercise science, business, or related) and 2+ years' sales/management experience
• Excellent communication, leadership, organization, and professional presence

Responsibilities

• Lead and coach the membership team to drive sales and exceed revenue goals
• Recruit, hire, train, and develop membership consultants and departmental staff
• Manage daily club operations and step in as Manager-on-Duty when needed
• Oversee at least one department (scheduling, performance, hiring, and discipline)
• Host tours, convert prospects, and ensure onboarding & paperwork are complete and accurate
• Track leads, run reports, and support club marketing and outreach
• Maintain high standards for member service, safety, and club appearance
• Work flexible hours including early mornings, evenings, and weekends

Skills

Sales leadership

Coaching

Customer service

Team building

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Office

CRM / Sales tracking

Job description

US Fitness Newport News, VA is seeking an energetic Assistant General Manager to lead membership growth and club operations. You’ll coach the membership team, support front desk, housekeeping, and partner with the GM to deliver an outstanding member experience every day.

If you’re a people-first leader who loves sales, operations, and building great teams, this role invites hands-on leadership, daily coaching, scheduling, and performance management, with flexible hours including early mornings,