Club Operations & Membership Growth Manager

Anytime-Fitness; Mobile Park Estates (MN); On-site; USD 42,000 - 70,000; Full time

Job summary

Anytime-Fitness is seeking an Operations and Membership Leader to drive daily club performance, memberships, and personal training revenue. You will coach staff, review sales processes, and execute campaigns to grow engagement. Focus on member experience and community culture while managing daily admin tasks.

You will also oversee delinquency follow-up, maintain equipment, and lead meetings to push for higher KPIs and team development. Prior experience in sales and gym operations is preferred.

Qualifications

• High school diploma or equivalent is required.
• Personal Training Certification a plus.
• 1-3 years of sales experience preferred.
• CPR, First Aid and AED certifications are preferred; ability to obtain certifications is required.

Responsibilities

• Drive membership, training, and merchandise sales.
• Review daily sales processes with club managers to optimize performance.
• Execute marketing campaigns and community outreach as directed by Marketing Director.
• Post on the club’s social media accounts to boost engagement and community culture.
• Focus on member experience with timely follow-up to members and prospects.
• Review delinquencies and collect on delinquent member accounts as necessary.
• Qualify, inform, and convert prospects to club members.
• Maintain the club and equipment in a clean, safe condition.
• Perform weekly bank deposits, till counts, and inventory checks.
• Support membership cancellations or freezes to minimize churn.
• Audit Personal Training and client tracking data.
• Review time off requests and timecards weekly.
• Review club reports to identify trends and inform strategy.
• Help grow and sustain the Personal Training department, including training sessions as needed.
• Attend weekly/monthly meetings and training opportunities.
• Review and maintain KPIs for the club.
• Lead team meetings, set goals, and conduct performance evaluations.

Skills

Leadership

Communication

Organization

Prioritization

Team leadership

Education

High school diploma or equivalent

CPR/First Aid/AED certifications preferred

Tools

MS Office

Job description

Anytime-Fitness is seeking an Operations and Membership Leader to drive daily club performance, memberships, and personal training revenue. You will coach staff, review sales processes, and execute campaigns to grow engagement. Focus on member experience and community culture while managing daily admin tasks.

You will also oversee delinquency follow-up, maintain equipment, and lead meetings to push for higher KPIs and team development. Prior experience in sales and gym operations is preferred.