Membership Growth & Member Experience Specialist

Adirondack Health; Lake Placid (FL); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Adirondack Health in Florida is seeking a Front Desk Receptionist/Member Liaison to support the member services team, drive enrollment and retention, and assist with scheduling Medical Fitness Center services. You will welcome members, process new memberships, handle payments, and perform front desk duties with professionalism.

The role requires excellent communication, strong customer service skills, and the ability to connect with a diverse range of people.

Qualifications

• Bachelor’s degree or relevant job-specific experience.
• Strong customer service skills and ability to serve others.
• Excellent communication, telephone etiquette, and professional appearance.

Responsibilities

• Assist front desk operations; onboard new members and process payments.
• Schedule Medical Fitness Center services and facilitate member referrals.
• Conduct facility tours, address questions, and resolve issues as needed.
• Maintain HIPAA/compliance in handling member and staff information.

Skills

Customer service

Sales skills

Communication skills

Education

Bachelor's degree

Job description

Adirondack Health in Florida is seeking a Front Desk Receptionist/Member Liaison to support the member services team, drive enrollment and retention, and assist with scheduling Medical Fitness Center services. You will welcome members, process new memberships, handle payments, and perform front desk duties with professionalism.

The role requires excellent communication, strong customer service skills, and the ability to connect with a diverse range of people.