Member Services & Front Desk Associate

Planet Fitness; Florida; On-site; USD 28,000 - 35,000; Full time

Job summary

A premier fitness organization located in Florida is looking for a Member Services Representative. The role involves providing top-tier customer service to members and guests in a friendly and welcoming environment. Essential duties include checking in members, answering queries, maintaining cleanliness of the club, and conducting tours for prospective members. Ideal candidates should have strong communication skills, reliability, and a team-oriented mindset. This position offers a dynamic work environment with a focus on member experience.

Qualifications

• Customer service experience preferred.
• Ability to work well in a team environment.
• Strong communication skills are crucial.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones courteously and assist callers.
• Check members in and give club tours to prospects.
• Communicate updates to members.
• Maintain a clean front desk and lobby area.
• Conduct cleaning and upkeep of the facility.

Skills

Customer Service experience

Basic computer proficiency

Strong communication skills

Problem-solving mindset

Punctuality and reliability

Teamwork ability

Job description

A premier fitness organization located in Florida is looking for a Member Services Representative. The role involves providing top-tier customer service to members and guests in a friendly and welcoming environment. Essential duties include checking in members, answering queries, maintaining cleanliness of the club, and conducting tours for prospective members. Ideal candidates should have strong communication skills, reliability, and a team-oriented mindset. This position offers a dynamic work environment with a focus on member experience.