Membership Growth & Guest Experience Specialist

Midwest Shooting Center; Wheeling (WV); On-site; USD 35,000 - 55,000; Full time

Job summary

Midwest Shooting Center in Wheeling, WV seeks a Guest Services Specialist to drive membership growth and premium guest experiences. You will conduct Sample Sessions, convert prospects to training agreements and memberships, and coach teammates on the sales process.

The role emphasizes generating new memberships and GTS while maintaining high guest service standards and a strong, professional presence on the floor.

Qualifications

• Minimum requirement: strong sales background with proven ability to convert prospects.
• Excellent customer service mindset and hospitality focus to enhance the guest experience.
• Ability to coach teammates on the sales process and maintain disciplined follow-up and performance tracking.

Responsibilities

• Personally conduct Sample Sessions and convert them into training agreements and memberships.
• Execute membership appointments and close new membership sales.
• Coach location team members on the membership and premium service sales process.
• Work with sales specialists and team members to manage schedules effectively, support floor efforts, and add new clients and members.
• Ensure fast, professional follow-up on leads, inquiries, and prospective members.
• Track, report, and improve key sales metrics, including new memberships, training agreements, and conversion rates.
• Participate in daily and weekly meetings to review performance, coach priorities, and align on sales goals.
• Partner with department managers to align strategies, resources, and guest experience standards.
• Represent Midwest Shooting Center with professionalism, hospitality, and a customer-first attitude.

Skills

Sales experience

Customer service

Prospect conversion

Communication skills

Team leadership

Coaching others

Background checks

Job description

Midwest Shooting Center in Wheeling, WV seeks a Guest Services Specialist to drive membership growth and premium guest experiences. You will conduct Sample Sessions, convert prospects to training agreements and memberships, and coach teammates on the sales process.

The role emphasizes generating new memberships and GTS while maintaining high guest service standards and a strong, professional presence on the floor.