Premium Services Manager — Member Experience & Growth

Guardian Access Solutions; Wheeling (WV); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts

Career growth opportunities

Job summary

Midwest Shooting Center in Wheeling, WV is looking for an Assistant General Manager - Premium Services to lead member and training client care. You’ll oversee onboarding, accounts, and renewals, ensuring accurate, responsive service while coaching the front-line team to uphold safety and professionalism.

This full-time role offers a $50,000–$60,000 salary with performance incentives, health/dental/vision insurance, and employee discounts.

Qualifications

• Highly responsive and customer-service oriented.
• Excellent communicator and empathetic problem-solver.
• Organized, detail-driven, and capable of managing multiple priorities.
• Experienced in coaching and developing front-line service staff.

Responsibilities

• Oversee all account management processes including onboarding, freezes, payments, delinquency, cancellations, and renewals.
• Manage the training client experience, ensuring sessions are scheduled, delivered, and supported effectively.
• Coach and support instructors to uphold safety, consistency, and professionalism in every training session.
• Respond quickly to member inquiries and concerns, providing proactive and professional solutions.
• Track and analyze key metrics such as retention, delinquency, and satisfaction to identify improvement opportunities.
• Drive member retention and satisfaction through exceptional service standards.
• Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross-department collaboration.
• Conduct regular team meetings, performance reviews, and service audits to maintain accountability and alignment.

Skills

Customer service

Coaching

Leadership

Account management

Job description

Midwest Shooting Center in Wheeling, WV is looking for an Assistant General Manager - Premium Services to lead member and training client care. You’ll oversee onboarding, accounts, and renewals, ensuring accurate, responsive service while coaching the front-line team to uphold safety and professionalism.

This full-time role offers a $50,000–$60,000 salary with performance incentives, health/dental/vision insurance, and employee discounts.