Guest Services Specialist (CIN)

Guardian Access Solutions; West Alexander (PA); On-site; USD 46,838,400 - 57,859,200; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discounts on products, and培训?

Career growth opportunities

Job summary

Midwest Shooting Center is growing rapidly and seeks a Guest Services Specialist to drive membership growth, sales, and a premium guest experience at our Liberty Township, OH location. You will conduct Sample Sessions, convert prospects into training agreements and memberships, coach team members on the sales process, and help the location consistently achieve sales and service goals.

We reward performance with aggressive compensation packages and promote internally.

Qualifications

• Strong sales ability, especially in one-on-one Sample Sessions and membership conversations.
• Ability to coach, support, and develop other team members.
• Organized and disciplined in tracking sales activity, follow-up, and performance metrics.
• Positive, customer-first attitude with high energy and professionalism.
• Comfort leading from the front and setting the standard for guest engagement.
• Strong verbal and written communication skills.
• Successful completion of required firearms-specific background checks and training, as applicable.

Responsibilities

• Personally conduct Sample Sessions and convert them into training agreements and memberships.
• Execute membership appointments and close new membership sales.
• Coach location team members on the membership and premium service sales process.
• Work with sales specialists and team members to manage schedules effectively, support floor efforts, and add new clients and members.
• Ensure fast, professional follow-up on leads, inquiries, and prospective members.
• Track, report, and improve key sales metrics, including new memberships, training agreements, and conversion rates.
• Participate in daily and weekly meetings to review performance, coach priorities, and align on sales goals.
• Partner with department managers to align strategies, resources, and guest experience standards.
• Represent Midwest Shooting Center with professionalism, hospitality, and a customer-first attitude.

Skills

Sales

Coaching

Organization

Customer service

Communication

Leadership

Job description

A culture that rewards teamwork and performance

Why Midwest Shooting Center

At Midwest Shooting Center, we take immense pride in being the fastest-growing shooting center in the nation. Our employees are the heart and soul of our success, which is why we’ve designed a comprehensive Employee Development Program focused on developing leaders from within.

Employee Compensation

Our compensation packages are aggressive and reward employees for performance, engagement, and initiative. Key parts of our package include: full-time employees are eligible for healthcare at 90 days, employer sponsored 401k at 6 months, and we prefer to promote internally.

Apply Today

Position:Guest Services Specialist (CIN)

Location: Liberty Township, OH

Job Id:314

# of Openings:1

Guest Services Specialist
Midwest Shooting Center
Full-time | $17 per hour + commissions

About Us
Midwest Shooting Center is redefining the modern shooting range experience through professionalism, hospitality, and a focus on safety and service. With multiple locations and a growing member base, we are building a customer-first culture that sets the standard in our industry.

Position Overview
The Guest Services Specialist plays a critical role in driving membership growth, Gross Training Sales (GTS), and a premium guest experience at Midwest Shooting Center. This position is responsible for conducting Sample Sessions, converting prospects into training agreements and memberships, coaching team members on the sales process, and helping the location consistently achieve sales and service goals.

Key Responsibilities

• Personally conduct Sample Sessions and convert them into training agreements and memberships.
• Execute membership appointments and close new membership sales.
• Coach location team members on the membership and premium service sales process.
• Work with sales specialists and team members to manage schedules effectively, support floor efforts, and add new clients and members.
• Ensure fast, professional follow-up on leads, inquiries, and prospective members.
• Track, report, and improve key sales metrics, including new memberships, training agreements, and conversion rates.
• Participate in daily and weekly meetings to review performance, coach priorities, and align on sales goals.
• Partner with department managers to align strategies, resources, and guest experience standards.
• Represent Midwest Shooting Center with professionalism, hospitality, and a customer-first attitude.

What Success Looks Like

• High conversion from Sample Sessions into Gross Training Sales (GTS).
• Consistent achievement or overachievement of sales and service targets.
• Guests become long-term members and training clients through excellent first impressions and follow-up.
• Predictable membership and training growth for the location.
• Strong team alignment around membership conversion, premium services, and the Midwest Shooting Center guest experience.

Skills & Traits Needed

• Strong sales ability, especially in one-on-one Sample Sessions and membership conversations.
• Ability to coach, support, and develop other team members.
• Organized and disciplined in tracking sales activity, follow-up, and performance metrics.
• Positive, customer-first attitude with high energy and professionalism.
• Comfort leading from the front and setting the standard for guest engagement.
• Strong verbal and written communication skills.
• Successful completion of required firearms-specific background checks and training, as applicable.

Metrics You’ll Be Measured On

• Individual Gross Training Sales (GTS) from Sample Sessions.
• Location total Gross Training Sales (GTS) from Sample Sessions.
• New memberships sold.
• Location membership conversion.
• Annual salary range: $17 per hour + performance commissions.
• Performance-based incentives.
• Health, dental, and vision insurance.
• Employee discounts on products, services, and training.
• Career growth opportunities within a rapidly expanding company.